Returns & Refunds Policy
We want you to feel confident when you welcome our products into your ritual.
Eligibility: Our return window is 14 days from the date of delivery. To be eligible for a return, the item must be unopened, unused, and in its original packaging.
Because of the nature of our hand-blended, leave-on skincare and bath products, opened or used items cannot be returned for hygiene and safety reasons.
What cannot be returned:
- Opened or used face serums
- Opened or used Meditative Mists or Sacred Springs Bath Orbs
- Any item that is damaged due to misuse after delivery
Damaged or Incorrect Orders: If your order arrives damaged, or if we sent the wrong item, please contact us within 7 days of delivery. We will gladly replace it or issue a full refund.
How to Start a Return: Email us at customerservice@straightfromtheearth.com with:
- Your order number
- The item(s) you wish to return
- A brief note about the reason
We will reply with return instructions if the item is eligible.
Refunds: Once we receive and inspect the returned item, we will notify you by email. Approved refunds will be issued to the original payment method within 5–10 business days.
Shipping: Return shipping costs are the responsibility of the customer, unless the product arrived damaged or we made an error. Shipping costs are non-refundable.
Sale / Bundle Items: Items purchased as part of a sale or bundle follow the same return guidelines as regular-priced items.
Need Help? Please contact us at customerservice@straightfromtheearth.com. We are happy to help.